FAQ

Need help in designing your projects or assembling your furniture?

General informations

What is the thickness of the panels of your furniture?

The panels are 18 or 19 mm. The thick panels are 36mm.

What are your manufacturing and delivery deadlines? ‍

Our deadlines (manufacturing and delivery) are about 6 weeks. In 2017, 80% of orders were delivered in less than 42 days, and 100% in less than 50 days.

Do you have a place where we can see your furniture?

Not yek in UK, but we're working on it !!

What are your guarantees?

We guarantee that the delivered furniture will correspond exactly to the configuration that you have validated on the site: dimensions, positions of the panels, adjustments, our configurator gives you a perfectly faithful 3D image of the piece of furniture as it is manufactured. The furniture itself is guaranteed for a period of 5 years, the hardware store 2 years.

How to contact you?

By e-mail or by phone (Monday to Friday 9 am-4.30pm):

serviceclients@DessineTonMeuble.fr

03 65 96 01 16

Delivery

What are the shipping costs and delivery times?

Shipping costs are offered everywhere in Europe. You will receive your furniture within an average of 6 weeks after the manufacture of your furniture. Each piece of furniture is unique and passes a strict quality control that may require the re-production of parts of insufficient quality, so it is not possible to guarantee an exact time. In 2017, 80% of our orders were delivered in less than 6 weeks (42 free days) and 100% in less than 50 days.

In which countries do you ship the products on the site?

We ship and deliver everywhere in UK, generally all over Europe with some restrictions. Do not hesitate to contact us for any particular destination. we can deliver at freight forwarders for export.

How is the delivery?

You choose the delivery day with the carrier. Our carrier tries to inform you of its period of passage to the fair but in certain zones it can only indicate you the day of delivery. The delivery is at the foot of the building or the property line, the delivery person will bring you the box where his pallet puller can bring (officially "At the foot of the home" or "limit of ownership"). For delivery in a specific time slot or floor, contact us, we can direct you to a provider who can organize this operation reliably.

How are your furniture packaged?

Our furniture is delivered in a wooden box, also made to measure to guarantee a delivery without surprise. The crate is of course heavy and difficult to handle, but once opened just extract the boards of your furniture that are grouped into film packages, manipulable to 1 or 2 people.

Assembly

Do I have to assemble the furniture myself?

Yes. The furniture Aryga is specially designed to be assembled without assistance and without special knowledge, with a simple screwdriver and a step by step installation instructions, specific to your furniture. Of course, if you're worried about using a screwdriver, you can call on a local furniture fitter or a family member who is more comfortable!

Is assembly is easy ?

The assembly is neither simpler nor more complicated of a kit furniture "classic", A simple screwdriver (or screwdriver) is enough. Possibly a hammer but that's all. Of course, the complexity of editing also depends on the size and complexity of your configuration, but in any case you are accompanied by the detailed 3D manual that guides you step by step. (This is not a completely generic "notice" that simply gives you the main principles)

Are the hardware components delivered with the furniture?

All the hardware needed to assemble your furniture is of course delivered with your furniture.

There is an installation instructions ?

An installation instruction specific to your furniture is sent to you before the delivery of your furniture. Each piece is identified and its orientation is clearly indicated in the instructions, the assembly of the hardware is presented most often in the form of video included in the record at the corresponding stage of assembly. This is not a completely generic "notice" that simply gives you the main principles.

Mode d'emploi du configurateur

I did not find an answer to my question.

You will find the instructions for use of the attached configurator.

For any questions you can not find an answer to, we remain at your disposal on 03 65 96 01 16 Monday to Friday from 9h to 16h30 or by email serviceclients@dessinetonmeuble.fr


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